BOS:311

Three water-related ceiling problems: 1) Bathroom, collapsed ceiling: In October, the ceiling started to collapse around the light fixture. Ceiling material has partially fallen. 2) Bathroom, water staining above the shower: Water staining is visible on the ceiling above the shower. The ceiling has not collapsed. This is a separate area from item 1. 3) Kitchen, falling stucco near heater pipe running to upstairs unit: Ceiling paint and material are falling. There is very visible staining involved. The pipe appears to run to a radiator, likely in the unit above so that could be the cause of the common area. | Any children under 6 years of age: [No] Occupants name and contact info: [Same as Caller]

Complainant: Michael Guangyu Huang, Unit 20, 84 Gardner St, Allston MA 02134. Phone: 857-498-5226. Property management: The Hamilton Company. Property Manager: Sydny Ferguson (sferguson@thehamiltoncompany.com, 617-783-0039). Maintenance contact: Aisha Wright (awright@thehamiltoncompany.com, 617-850-7252). I am filing three unresolved maintenance issues in my unit: 1. Heating system — loud pipe noise disrupting sleep (main complaint). The heating pipes in my unit make extremely loud bubbling and banging noises 4–5 times a day, each lasting about 10 minutes. This happens at all hours, including midnight — the noise wakes me up 1–2 times almost every night and is having a serious impact on my sleep and health. The heating system previously also overheated my unit to 84°F with no working thermostat control; that part improved after a heating visit the week of October 19, but the noise was never fixed. Timeline of attempts to resolve it: October 25: I emailed property manager Sydny Ferguson asking for a qualified plumber/heating technician to repair the source, with a reply deadline of October 27, and stated I would file with the city if there was no response. No reply. October 28: I forwarded the thread to the company's maintenance email myself. No action. October 29 (6:45am): Aisha Wright from Hamilton Maintenance replied promising a technician on October 29 or 30. No one showed up on either day. November 2 (3:26am and 5:14am): I emailed Aisha again after the noise woke me at 3am and again at 5am. November 2 (5:42am): Aisha replied saying she did call an HVAC team out last Thursday (October 29) but they never showed, and that she would chase them. I have video and audio recordings of the noise, available on request. I am asking for a housing inspection and an order requiring the landlord to diagnose and repair the source of the pipe noise, not just check the temperature. 2. Mice. I have seen two mice in my unit. The building sent someone in with sticky pads and traps. Nothing has been caught and I have not seen a mouse since, but there has been no follow-up: I do not know whether the problem is considered resolved, what was done, or how long I am supposed to keep the traps in place. 3. Window. One of my windows has a large gap. When maintenance came, they said the window almost fell off, and it is currently being held in place by a screwdriver. That was about two weeks ago, and there has been no follow-up or proper repair since.

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