BOS:311
Help keep our city beautiful.
Featured News
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Tow lot
The tow lot is only open Monday through Friday, from 7 a.m. - 10:30 p.m. Automated kiosks are available 24 hours a day, seven days a week for vehicle releases. More Information: https://www.boston.gov/departments/transportation/how-get-your-towed-car-back
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Parking meters
Parking meters are running on their normal schedules today. More Information: https://www.boston.gov/departments/parking-clerk/how-do-parking-meters-work
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Street Cleaning
Daytime street cleaning is canceled. Overnight street cleaning is on a normal schedule. More Information: https://www.boston.gov/departments/public-works/street-sweeping-city
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Trash and recycling
Pickup is on a normal schedule.
Recent Reports
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Trash Placed Out Early
262-264 Sumner St, Boston
Littering
OPEN · #BCS-00348254 -
Overflowing Trash
152 Cottage St, Boston
Trash collection from neighborhood pick up
OPEN · #BCS-00348249 -
Other
1 City Hall Plz, Boston
Subject: OFFICIAL RESIDENT COMMENDATION AND APPRECIATION FOR EXCELLENT PUBLIC SERVICE BY 311 OPERATOR MAX To: Mayor Michelle Wu, City of Boston Director of Boston 311 Second-in-Charge / Deputy Director, Boston 311 Executive Secretary / Assistant, Boston 311 Service Center Supervisor Mike, Boston 311 Operations Address: Boston 311 Constituent Service Center 1 City Hall Square, Suite 500 Boston, MA 02201-2013 Date: October 10, 2026 SUBJECT: OFFICIAL RESIDENT COMMENDATION AND APPRECIATION FOR EXCELLENT PUBLIC SERVICE BY 311 OPERATOR MAX Dear Honorable Mayor Michelle Wu, Director, and Boston 311 Leadership Team, I am writing to formally submit a commendation for a member of your frontline team, Operator Max, who handled my recent call to the Boston 311 Service Center in a highly exemplary manner. As a resident calling to report municipal concerns and navigate our city services, I was thoroughly impressed by Max’s job performance. He proved himself to be extensively knowledgeable about his work, helping me accurately understand the structure and tracking mechanisms of the system. Beyond his technical competency, Max's customer service demeanor was exceptional. Throughout our conversation, he was unfailingly polite, deeply understanding, empathetic, and diligent in answering my questions. He took great care to ensure my concerns were logged properly, resolving my inquiries efficiently and leaving me with a genuinely positive impression of our city's public service workforce. Frontline 311 representatives are the face of local government for the people of Boston. Max reflects the absolute highest standards of public servitude, professionalism, and community care. I respectfully request that this letter be formally reviewed by his supervisor, Mike, and placed directly into Max’s permanent personnel file to ensure his dedication is recognized during his performance evaluations. Thank you for your leadership, your continuous oversight of neighborhood safety, and for maintaining such dedicated staff at the 311 Service Center. Respectfully Submitted, Anthony Meeks Resident & Volunteer Community Advocate Uphams Corner Community | Dorchester, Boston, MA Email: anthonymeeks41@yahoo.com
OPEN · #BCS-00348248
