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Opened: Jun 11, 2024 at 5:52 PM
Description: Constituent reports, I wholeheartedly embrace use of public transportation. When attempting to do so Monday 5/6 @ 3:50 pm @ Natick Center, I missed the commuter rail to Boston when it mysteriously arrived on Track 1 (which said Outbound Natick Center) and not on Track 2 (which clearly said Inbound Boston). A man waiting on my side of the tracks saw my confusion and said at 2:30 the tracks change. Of course, there was no employee there to ask a question and this was my first time attempting to take the commuter rail from Natick, as I live in Saugus. A sign would have been extremely helpful! The train operator must have seen my frantic race to make it to the other side and still left me standing there. My alternatives were to wait for the next train, which would not arrive for an hour, or take an Uber, which I did, at a cost to my daughter since this senior citizen did not have the app. Then yesterday, I received an alert @ 4 pm that the Blue Line had 25 minute delays because of a signal problem @ Orient Heights. Add that to the Red Line busing and it's just another day in paradise trying to commute in Boston. | Case (SR) Type: [MBTA] Referred To: [MBTA]

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