Other

ID: #101006114053
Status: OPEN
Opened: Jun 12, 2025 at 5:40 PM
Description: I went to Airport Station to take the SL3 to downtown, only to find the station closed. I was aware of Blue line closing but there were no sign the station would be closed. As the station was closed, I couldn't add money to my Charlie Card. I addressed my concern to the MBTA Ambassadors (red shirts) and they told me "all the bus drivers are aware of the blue line closure and the bus fares should be free". Turns out it was incorrect. SL3 bus driver gave me a hard time (my Charlie card didn't have enough fund) before letting me on the bus, it was a humiliating experience as I ALWAYS pay for the bus/train. Please let both the MBTA and the mayor's office know of this. Eastie is suffering from the 10 day Blue line closure, which could have been better with appropriate planning, including communication. | Case (SR) Type: [MBTA] Referred To: [MBTA]
Location: 1 Transportation Way, East Boston, Ma, 02128
42.37432261, -71.03025489

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