Other

Opened: May 16, 2026 at 5:02 AM
Closed: May 16, 2026 at 5:42 AM
Description: Mattress was not picked up - policy for the city handling its own mistake is wildly inadequate. I reported a missed pickup and was told it would be picked up later that evening. I went out of town and reported that it had not been picked up as soon as I returned to find that it was still present. I shouldn’t have to report a missed pickup at all - the city should be aware when it fails to do what it has said it will do. When I reached out about this, I was told I need to report the missed pickup within 24 hours. 1. I was out of town and 2. I shouldn’t have to deal with the city’s failure to do its job property. Once I scheduled the pickup and put the mattress out, my part of the job was done, and it’s on the city to do their part correctly.
Location: 14 16 Dighton St, Brighton, Ma, 02135
42.34866375, -71.15480624

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