BOS:311

Reports (157,556)

  • Unsatisfactory Living Conditions

    10 Trotter Ct, Unit 45, Roxbury, Ma, 02118

    Issues ongoing since last year: -Heater permanently on. “~80 degrees” at all times. -Kitchen sink leaking from bottom. Caller has plastic bag tied to pipes. -Toilet leaking whenever it is flushed. -Possible faulty carbon monoxide detector going off every other night. | Any children under 6 years of age: [No] Owner's name and contact info: [Lenox Beacon Apartments, 136 Lenox St, 617-988-5262] Occupants name and contact info: [Same as Caller] Written rental agreement: [Yes]

    CLOSED #101006612047

    Case Noted. scheduled for April 21st.

  • Contractor Complaints

    95 Washington St, Brighton, Ma, 02135

    Type of Work: [Unknown] Name of Contractor/Utility working: [Unknown] Are the contractors on-site: [Yes] Date when this occurred: [04/14/2026] Time when this occurred: [12:33] Please specify details.: [Constituent states that there is construction going on at this location which is blocking their access to their private parking. Calling back in regards to this issue. Has been going on for two weeks and still on going. Constituent would like a call to discuss before contractors are spoken to.]

    CLOSED #101006611964

    Noted. Traffic issue, contact bpd.

  • Residential Trash out Illegally

    900 Vfw Pkwy, West Roxbury, Ma, 02132

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    mattresses on sidewalk & in road- back side of property on glenham

    CLOSED #101006611946

    Resolved. Sidewalk clear no code enforcement violation at this time.

  • Other

    12 Mapleton St, Brighton, Ma, 02135

    Hello! I’m not sure if this is where I can direct my question but I’m looking to replace my trash bin. The city replaces recycling bins but I didn’t know about trash. If not, where do we purchase them? Thank you.

    CLOSED #101006611924

    Case Resolved. per City of Boston's trash/recycling guide https://www.boston.gov/departments/public-works/trash Residents are responsible for purchasing their own trash containers and replacing damaged containers. Containers must meet City requirements. If you use a barrel that’s bigger than 32 gallons, there must be a grab bar on the barrel. All trash must fit inside the barrels and have a lid. Having an overflowing barrel or unkempt trash can result in a code enforcement violation. If trash bags are being used, they should be 2 ply or .9 millimeter or greater plastic material Kitchen bags, grocery bags, or cardboard boxes can not be used as trash bags.

  • Poor Conditions of Property

    9 Hewins St, Dorchester, Ma, 02121

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    In the rear of 47 Columbia Road their garage, which is on Hewins St, that is in disrepair, decrepit and has become a dumbing ground for the residents of 47 and for anyone wishing to discard items. In addition to being unsightly and a breading ground for rodent activity, it is also a safety hazard.

    CLOSED #101006611911

    Noted. Citation has been issued by code enforcement at this time.

  • Pothole

    Intersection Of W Springfield St And Newland St, Roxbury, Ma

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    Closer to the Worcester st corner of this street there is a large pothole in the roadway. Busted water pipe under car. | Where exactly on the pavement is the pothole: [On Roadway] What is the approximate size of the pothole: [12 x 9] Date when pothole noticed: [11/01/2025]

    CLOSED #101006611807

    Resolved. Complete.

  • Other

    332 North St, Boston, Ma, 02113

    Package was stolen from my building. Delivery service confirmed that package was delivered on 4/7/2026. My package, along with other people in my building’s packages, were stolen that day before I got home from work.

    CLOSED #101006611726

    Case Noted. Thank you for contacting Boston 311. Please report any trespassing, theft, harassment, crime, drug use, or dangerous or suspicious persons or groups or baggage, directly to the BPD by dialing 9-1-1. BOS311 does not dispatch BPD or take police reports.

  • Residential Trash out Illegally

    97 Appleton St, Boston, Ma, 02116

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    Trash bag put outside 97 Appleton on Tues morning after the garbage truck already came by to pick up.

    CLOSED #101006611723

    Noted. Sent to dpw for removal thank you.

  • Residential Trash out Illegally

    93 Ashmont St, Dorchester, Ma, 02124

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    2 mattress blocking the sidewalk

    CLOSED #101006611722

    Noted. Ticket has been issued and will be sent to dpw for removal.

  • Other

    98 Condor St, East Boston, Ma, 02128

    Constant beeping alarm at 98 Condor Street, which is being developed into apartments. Some type of fire alarm but literally goes 24/7. Hear it most at front entrance on Condor.

    CLOSED #101006611658

    Thank you for contacting Boston 311. Alarms can be reported directly to the BPD by dialing 911. Boston 311 does not file noise complaints or police reports.

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