Reports (1,315)
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Contractor Complaints
855 Boylston St, Boston, Ma, 02116Please specify details.: [Constiutent states that there is roadwork going on nearby this address that does not have any permits that they were able to locate. Is requesting a call back from DPW regarding if there is a traffic plan that has been put in place for this construction]
OPEN #101006357813 -
Contractor Complaints
88 Kingston St, Boston, Ma, 02111CLOSED #101006352516Noted. Could you please provide more details and resubmit your case with a specific location and a clear picture?
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Contractor Complaints
86 Marine Rd, South Boston, Ma, 02127Type of Work: [Unknown] Name of Contractor/Utility working: [Unknown] Are the contractors on-site: [NotSure] Please specify details.: [Constituent reports there is a limited amount of parking due to signage and cones posted througout the street. the constituent also states “Tow zone no standing permitted construction vehicles only Monday- Saturday 7AM-4PM EXCA-1765357 10/3, 10/31,11/1 or 11/3”.]
OPEN #101006340071 -
Contractor Complaints
8 Elene St, Mattapan, Ma, 02126Name of Contractor/Utility working: [Other] Are the contractors on-site: [No] Please specify details.: [Contractor damage the stone wall to the right of address close to the chain link fence.The resident has pictures.]
CLOSED #101006336914Noted. Sorry for the inconvenience caused. Please resubmit your complaint to PWD Roadway Repair ARP Resurfacing.
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Contractor Complaints
65 Saint Andrew Rd, East Boston, Ma, 02128Type of Work: [Unknown] Name of Contractor/Utility working: [Other] If Other, please specify: [Drain company 1-800-422-0815] Are the contractors on-site: [Yes] Please specify details.: [Large pipe going into a Boston Drain They have the street blockrd off. Residents were given no notice.One creww member stated "To bad so Sad"]
OPEN #101006332990 -
Contractor Complaints
776 834 Summer St, South Boston, Ma, 02127Type of Work: [Other] If Other, please specify: [Sidewalks] Name of Contractor/Utility working: [Unknown] Are the contractors on-site: [Yes] Please specify details.: [Pouring concrete .Around 600 Summer St SB not signage no police detail.Streets blocked off]
CLOSED #101006331167Case Noted. The City does not control Police details.
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Contractor Complaints
86 Sprague St, Hyde Park, Ma, 02136Type of Work: [Unknown] Name of Contractor/Utility working: [Other] If Other, please specify: [JRG] Date when this occurred: [10/17/2025] Time when this occurred: [11:00] Please specify details.: [Constituent states that water was turned off in the neighborhood by the contractor without any notice for the neighborhood for around 3 hours. This had also happened earlier in the week. Boston Water and Sewer stated that the contractor is JRG]
CLOSED #101006327334Resolved. Sorry for the inconvenience, this issue has been noted and brought to the attention of the contractors. Moving forward they will notify constituents about any ch ages that may occur as the job continues.
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Contractor Complaints
58 Beach St, Dorchester, Ma, 02122Type of Work: [Other] If Other, please specify: [Towing] Name of Contractor/Utility working: [Other] If Other, please specify: [A&B Towing] Date when this occurred: [10/13/2025] Time when this occurred: [10:28] Please specify details.: [Constituent states that an A&B tow truck parks completely on the sidewalk forcing pedestrians onto the street. This tow truck parks there, engine running, from 2pm-8pm and periodically leaves to complete a tow job. Constituent states this has occured for weeks and requesting that this vehicle be ticketed. Requesting that BTD come and ticket this vehicle while it is there and recommends to wait for the truck to return if it is not present.]
CLOSED #101006322479Noted. This is not a contractor complaint. Please resubmit to BTD.
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Contractor Complaints
8 Beckler Ave, 1, South Boston, Ma, 02127Type of Work: [Resurfacing, Reconstruction Street] Name of Contractor/Utility working: [Other] If Other, please specify: [Loruso] Are the contractors on-site: [No] Please specify details.: [Constituent states that they have had issues with the continued posting of permits for work on this street which result in parking being taken away from residents. States that permits are frequently posted in 3 day increments but work is frequently not done during these times which is causing frustrations for people in the neighborhood. Is requesting to be called back by a PWD representitive regarding this issue]
OPEN #101006311489 -
Contractor Complaints
136 Savannah Ave, Mattapan, Ma, 02126Type of Work: [Other] If Other, please specify: [Curb cut ramps and resurfacing.] Name of Contractor/Utility working: [Other] If Other, please specify: [Mario Susi and Sons] Are the contractors on-site: [No] Date when this occurred: [09/19/2025] Please specify details.: [Constituent states that about 3 weeks ago, the contractors Mario Susi and Sons were doing curb cuts for accessability ramps and tore up her front yard grass. Their resolution to hte issue was to mix the torn up soil with loose soil and pile it up on the front yard. Likewise constituent states that the contractors stated that they repaved the entire street despite not needing it to be done because the contractors stated they wanted to test something. Constituent is 83 years old and very upset with the state her property has been left in. When she spoke with the contractors about her complaint they stated for her to call 311.]
CLOSED #101006311216Noted. Sorry for the inconvenience caused. Please resubmit your complaint to PWD Roadway Repair ARP Resurfacing.