Reports (911)

Approaching 5 years on these temporary trench repairs. This is an important sidewalk to get to red line. Nearly broke my ankle. What’s the hold up on finishing the work? If this is the property owner’s responsibility, please detail what efforts you’ve made to make them get it done. A lien? Holding securing deposit on excavation permits? Not sure why a private party’s actions get to cause so much strife for the traveling public and disabled on a public sidewalk.

Leak downtown crossing North bound platform on red line. Leak located near rearmost train car doors. | Case (SR) Type: [MBTA] Referred To: [MBTA]

Approaching 5 years on these temporary trench repairs. This is an important sidewalk to get to red line. Nearly broke my ankle. What’s the hold up on finishing the work?

Please get a crew to head over to Downtown Crossing and fix this blown out part of the wall that you’ll see on the right side of the path leading to the long escalator up to Hawley St from the Red Line. I’ve been walking by this for a long time now. Does the city/MBTA not do walkthroughs of these stations? This is embarrassing. Please fix it. Thank you | Case (SR) Type: [MBTA] Referred To: [MBTA]

Gutter pipe dislodged and spilling on platform near the exit side of the outbound Red Line at Charles / MGH station. | Case (SR) Type: [MBTA] Referred To: [MBTA]

The sidewalk is not shoveled between the intersection of Austin Ave & Benningon street up to 1091 Bennington street on the side of the street driving towards Revere. To reiterate, most of this section of street is UNOCCUPIED because of an empty lot where a previous building burned down, and the handicap ramp at the intersection of Austin Ave & bennington street is FULLY UNACCESSIBLE. A lot of people use these sidewalks to walk their dogs and commute, and this sidewalk is completely unpassable and it is an ADA violation to have a mound of snow completely blocking a sidewalk. I have opened TWO previous incidents, 10106555135 and 101006508505, both were closed and nothing has been done, this has been like this for two plus weeks now. The red line indicates the side of the road that needs to be cleared.

Potholes under red line overpass. Road is in bad shape.

Beacon street near BC on the section owned by Boston has long broken road the length of the width of street in the direction towards west. The broken road is shown as red line in the attached picture. It is inside the Boston city boundary (dotted line).

The road is beyond multiple potholes right outside the Red line MGH / Charles st T station | Where exactly on the pavement is the pothole: [On Roadway] What is the approximate size of the pothole: [See picture on Images tab]

Down wire on 639 Weld Street in West Roxbury in front of bus stop. Unclear if it is an electrical wire. It is red and there is another piece hanging from the utility pole. case #101006516091 Notified Eversource Trouble Line @3:43PM | Case (SR) Type: [Wires: Downed/Low Hanging] Referred To: [LOW HANGING/DOWNED WIRE(S)]