Reports (918)

Constituent states via Contact Form on 7/2: Dear Mayor Wu or staffer who reads this, My name is Patrick and I have never written a politician before, but I feel compelled to speak up because the performance of the Red Line on the MBTA is simply unacceptable. I have been riding the MBTA - specifically the Red Line - for my entire life. I grew up in Braintree, attended Harvard, lived in Davis Square, lived by Broadway Station, lived by Andrew Station, and now live by the Ashmont Station. Needless to say, I have spent many hours of my life riding the Red Line. The MBTA has never been an efficient system. But, since the onset and "return to normal" from the Covid-19 Pandemic, the Red Line has been beyond awful. It is slower than it ever has been. It pauses more than it ever used to. The AC on trains often does not work. There is often 20+ minutes in between trains during peak commute hours. I understand the snowstorms of February 2016 caused major issues. I understand the Covid-19 pandemic threw the MBTA into financial disarray. Those understandable challenges are why I have waited until July 2024 to write this message. I began returning to a normal commute on the Red Line in July 2022. For nearly two years, the Red Line simply gets worse and worse. There are shutdowns which are supposed to speed up trains - the shutdowns occur and performance does not improve. It is a black-eye on the city to have dysfunctional public transit and it puts Boston in a disadvantageous position relative to other American cities. I know the long term fixes are going to be costly, disruptive, and a logistical nightmare. But something must be done. Sincerely, Patrick | Case (SR) Type: [MBTA] Referred To: [MBTA]

MBTA red line shuttle busses blocking protected bike lane. Where are we supposed to safely go?This is a very busy area. Can’t the busses take some street parking away instead? saw several people on bikes almost get hit trying to navigate around this. | Case (SR) Type: [MBTA] Referred To: [MBTA]

Constituent is complaining about the red line shuttle buses going to Alewife that they are very slow and only one bus. She stated it takes over an hour to get home. They need to provide more shuttle buses. | Case (SR) Type: [MBTA] Referred To: [MBTA]

Constituent states that the lights at the intersection of Pond St and the Jamaicaway are flashing red. Reported to DCR 24 hr line at 1:15 pm | Case (SR) Type: [Mass DCR] Referred To: [Mass DCR]

Constituent states that at intersection, red brick building side, there is debris with syringes strewn about. Constituent states they line the red brick building wall up to the small parking lot for Bay Cove human Services. It's a blue and white sign | Needle Quantity: [More Than Three] Property Location Type: [Public]

Please increase police patrol and ticketing for vehicles, mopeds and scooters that do not follow traffic laws around the Forest Hills Orange line station. As a pedestrian, I have almost been hit due to multiple cars and mopeds running red lines around the station. This is extremely dangerous for the community. | Case (SR) Type: [BPD: Traffic/Parking] Referred To: [POLICE: AREA E-13]

Police car plate H852 ignored traffic laws and rolled through stop line (dangerously through the pedestrian crosswalk) before stopping at red light on intersection of Newbury and Dartmouth

Constituent states that intersection near address, Storrow Dr & Nashua St & Route 28, traffic light is stuck on red. Notified DCR 24hr line @ 11:03AM | Case (SR) Type: [Mass DCR] Referred To: [Mass DCR]

Hello My 17 year old daughter attending Boston Calling all 3 days this weekend. She has a disability. Without her service dog, Rory, she would not be able to attend. She was able to access the ADA section each day. She planned her day around arriving early enough to get a space in ADA. The section is first come first serve. She reports the conditions in the ADA section were crowded, but okay on Friday and Saturday. She opted to be alone in ADA and separated from her dad and brother at the show because she wanted to be sure there was room in the ADA section for everyone who needed it. My daughter is a high level human. On Sunday, she needed to take Rory for a walk, so he could stretch his legs and go potty. He is really the best boy. She left the ADA section, was quickly swallowed by the crowd, and Rory was trampled. I believe my daughter was pushed into a fence. Rory is 50 pounds. He is a decent sized dog. My daughter had to pick him up. She was scarce, triggered, and panicked. Thankfully Rory was okay. Ordinarily, this is exactly the situation she needs him for. Thanks to the kindness of loud women, she was pushed through the crowd and back to ADA. She was able to contact her father and brother who made their way through the crowd to her. My husband and son are well over 6 feet tall. They both commented that without the height advantage, there is no way they could have found her. The crowd was too thick and no one could even see where they were going. They left the show while Hozier was on. They had planned to stay for the final act. They were able to get back to North Quincy on the red line without incident. As a comparison, we attended the “Lovin’ Life” music festival in Charlotte, NC a few weeks ago. A path to the ADA section to essentially the entrance/ exit from the festival was kept clear for a stretch then became a path (without a view of the stage) that was always moving. My family was able to easily enter and exit the venue throughout the day. Someone was always able to be with my daughter in the ADA section during the show. (Because who wants to dance alone at a concert!) My daughter does a lot of work to prepare herself to go to a show. She already makes concessions and misses out on the “normal” teenage experience everyday. The overcrowding on Sunday was dangerous for everyone, but there was an even higher risk for the vulnerable ADA population. My daughter has tickets to a show at Fenway this summer. She was able to buy ADA tickets, so they know what to prepare for. In the future, I would recommend offering ADA tickets so they can better plan for space (and having additional space for those that need it.) Please forward this to the appropriate party. Many thanks | Case (SR) Type: [Licensing] Referred To: [CONSUMER AFFAIRS & LICENSING]

Constituent states that near address, closer to Neponset bridge, a red line train hit a deer and its body was left behind on MBTA land close to the tracks. Constituent states it is on the tracks right after the Neponset bridge | Case (SR) Type: [MBTA] Referred To: [MBTA]