BOS:311

Reports (147,474)

  • Other

    1 3 Monsignor Albert A. Jacobbe Rd, East Boston, Ma, 02128

    Image submitted with report
    Image submitted with report

    2 light poles on Jacobbi rd have lights that are loose and ready to fall. ( Street Lighting )

    CLOSED #101006615610

    see new case BCS-00192964.

  • Contractor Complaints

    97 Farragut Rd, South Boston, Ma, 02127

    Type of Work: [Utility Excavation Work] Name of Contractor/Utility working: [National Grid] Are the contractors on-site: [Yes] If posted on poles, What is the TMP# on the posting: [EXCA-1834506] Please specify details.: [Constituent states that for several weeks there has been an open excavation permit but no posted cones until today. Constituent states that no work was going and residents were subject to towing without warning.]

    CLOSED #101006614438

    Noted. Apologies for the inconveniences this has caused, Utility company and contractor have been notified to remove equipment and not to return until after the holiday. Your patience and cooperation is greatly appreciated. Thank you.

  • Other

    5 Travis St, Allston, Ma, 02134

    Image submitted with report

    Wire hanging off the utility/street light pole in front of 170 Western Ave Not sure if it is a power line or cable/telephone. pole has has metal plate with numbers identifying the pole. Lamp R21327 IES #20000. The pole does not have any marking identifying it as belonging to National Grid or Eversource

    CLOSED #101006614256

    Case Invalid. Please resubmit with photos of wires hanging low so that we can send to the appropriaye department. Thank you.

  • Damaged Sign

    252 252 A W Newton St, Boston, Ma, 02115

    Image submitted with report

    Sign posts knocked over by the 711 delivery trucks. Also some signs missing from posts. This is on the corner of St Botolph St and West Newton

    CLOSED #101006614212

    Case Noted. This job is under construction.please resubmit your request once construction is completed if the issue still needs to be addressed.

  • Damaged Sign

    Intersection Of Antrim St And Bennington St, East Boston, Ma

    Image submitted with report
    Image submitted with report
    Image submitted with report

    A sign was removed near Orient Heights station, but a portion of the sign post remains. I have seen people trip over this sharp piece of metal multiple times. Yesterday I tripped over it also and it completely ruined my shoe. The object is very small and so it’s easy to not see while walking, even if you know it’s there. It needs to be removed immediately. And I would appreciate if someone would reach out to me about replacing my damaged shoes.

    CLOSED #101006613969

    Case Referred to External Agency. This is under the jurisdiction of the Massachusetts Bay Transportation Authority. The MBTA confirmed that they have received this complaint. The appropriate district will be responding. Thank you.

  • Damaged Sign

    Intersection Of Elwyn Rd And Park St, Dorchester, Ma

    Image submitted with report

    faded sign

    CLOSED #101006613559

    Case Noted. I called the constituent and no answer.. location given does not match the photo given. need more information.

  • Damaged Sign

    677 Huntington Ave, Boston, Ma, 02115

    Image submitted with report

    There are two signs that indicate the 39 bus stop in the intersection with 677 hungtington Avenue towards Forrest hills. This is confusing and should be addressed ASAP. It is even confusing bus drivers and since Friday I have seen some stop at the first and others at the second location.

    CLOSED #101006613556

    Case Referred to External Agency. This is under the jurisdiction of the Massachusetts Bay Transportation Authority. The MBTA confirmed that they have received this complaint. The appropriate district will be responding. Thank you.

  • Other

    297 Centre St, Jamaica Plain, Ma, 02130

    Image submitted with report

    Electrical plate is missing a screw and therefore exposing wires. Inside a light pole at 297 Center St. in Jamaica Plain. Easy fix if someone could come out and replace the screw.

    CLOSED #101006613402

    Case Noted. A new case has been created for this service request, please reference case #BCS-00191796. Thank you for contacting Boston 311.

  • Contractor Complaints

    683 E Seventh St, South Boston, Ma, 02127

    Type of Work: [Utility Excavation Work] Name of Contractor/Utility working: [Boston Water Sewer Commission] Are the contractors on-site: [Yes] Date when this occurred: [04/15/2026] Time when this occurred: [14:18] Please specify details.: [Poles left out on the sidewalk and street taking up parking, posting do not match up with the actual address. Work is being done at 683 up and listed for 506.]

    CLOSED #101006613355

    Noted. Apologies for the inconveniences this has caused, contractor and Utility company have been contacted to remove signage and rectify this situation. Your patience and cooperation is greatly appreciated, thank you.

  • Damaged Sign

    Intersection Of Meridian St And Condor St, East Boston, Ma

    Image submitted with report

    Traffic light knocked down

    CLOSED #101006613260

    Case Resolved. Replace new signal housing working properly.

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