Reports (85)

  • Scanning Overcharge

    Intersection Of William T Morrissey Blvd And Popes Hill St, Dorchester, Ma

    Const. states they used their SNAP card as they had at many other places to get a salad from the salad bar at Lamberts, states they charge the salad the the SNAP card as normal but also calculate tax on that manually with a calculator and charge an extra percentage of cash. When questioned about it the employee said the state told them to, but when the const. called the state they said they don't do anything like that. | Name/address of the store: [Lambert's Store 777 Morrissey Blvd] Item description: [Salad from salad bar] Price offered: [SNAP] Price charged: [$2 cash]

    CLOSED #101006115559

    Case Referred to External Agency. This should be handled by the Department of Revenue. This does not fall under the Weights and Measures Law we will go by and make them aware of the situation but cannot enforce this law.

  • Scanning Overcharge

    103 Atlantic Ave, Boston, Ma, 02110

    Bought item and it was returned and still no refund since May 18th. When i go back and ask about my money they give me the run around and says there are errors in system and still no refund. | Name/address of the store: [Urban Cycles and Urban Adventours (same business)] Item description: [Waterbottle cage] Price offered: [21.95]

    CLOSED #101006100879

    Case Resolved. We did go by the store and talked with the manager who showed us a copy of the receipt. This does not fall under the weights and measures law consumer should call consumer affairs at 617-973-8787. I am not sure why it hasn't gone through on their end.

  • Scanning Overcharge

    976 Washington St, Dorchester, Ma, 02124

    Constituent reported that he went by the gas station to purchase cigarettes and soda. The constituent stated that after receiving his receipt he saw that he was charged for gas and a soda instead. The constituent believes that the business is trying to avoid the tax charges. The Constituent was charged for 11.36 gallons of gas and a soda. The constituent's card was charged $34.50 but the printed receipt had a total of $41.25. The constituent would like an insp to check this out.   | Name/address of the store: [Sunoco] Item description: [Cigarettes] Price charged: [$34.50]

    CLOSED #101006011575

    Case Noted. Clerk requested via email a copy of the receipt on 4/2/25. Have not yet received, Clerk emailed contact to request copy of receipt. Inspector went to this location on 4/2/25 and observed gas and other purchase transactions. Taxes were charged where appropriate. Believe constituent may have been give incorrect receipt as he did not buy any gas.

  • Scanning Overcharge

    3 Neponset Ave, Dorchester, Ma, 02122

    Name/address of the store: [AAW convenience] Item description: [Constituent states the arizona ice tea that is advertised on the can as 99 cents was charged 1.50 per can. Constituent is requesting inspection.] Price offered: [.99] Price charged: [1.50]

    CLOSED #101005978220

    Case Noted. Inspector went to the store on Friday 3/21; inspected drink case and did not locate any Arizona Iced Tea cans with .99 marked on the can. Inspector spoke with the manager, Tapas Baruon; they do not have any Arizona Iced Tea for .99. When they have inventory that is marked .99 cents per unit, they charge .99.

  • Scanning Overcharge

    926 Cummins Hwy, Mattapan, Ma, 02126

    The constituent went into the store and saw a deal for 2 for a dollar lays chips. When she got to the register they charged her 1.18 and told her its because she has to buy the same flavor. She believes this is not the case and no other store does this. She is requesting an inspector to investigate. | Name/address of the store: [926 cummins hwy] Item description: [bags of chips (lays)] Price offered: [2 for 1] Price charged: [59 cents]

    CLOSED #101005861848

    Case Resolved. The store was aware of the problem of two different types of chips ringing up .59 cents each instead of 2 for $1. This was fixed when the inspector went to the store. The person should have received 2 for $1. This has been corrected in their system.

  • Scanning Overcharge

    309 Old Colony Ave, Unit 1, South Boston, Ma, 02127

    Constituent reporting convenience store that is overcharging. Constitent states they tried to pay for items and the total came out to $24.57, the worker said the payment didn't go through and printed a receipt that showed ~$31. Constituent paid again and then later noticed that there was no more money in her account - she was overcharged. Constituent also states that her neighbors have also experienced the same overcharging issue at this store. | Name/address of the store: [Rotary Variety / 309 Old Colony Ave, South Boston, MA 02127] Item description: [2 bags of chips, gatorade, water, Almond Joys]

    CLOSED #101005584624

    Case Noted. More information is needed for this department to follow up on this complaint. Need to know if prices listed are the same as prices charged.

  • Scanning Overcharge

    37 Poplar St, Roslindale, Ma, 02131

    This establishment is illegally charging customers a fee to use credit cards. My total was $24.61 (for two gyros) on the cash register but the woman charged $25.59 to my credit card without telling me! |

    CLOSED #101005521700

    Duplicate of Existing Case. We received the same complaint on 6/13/24 complaint #101005513501. the inspector informed the store to post that they will be charging a % when using a credit card.

  • Scanning Overcharge

    Intersection Of E India Row And India St And Atlantic Ave, Boston, Ma

    they charge by the hour. The machine at the entrance prints a time an hour early. The exit timer is the correct time so they charge for an extra hour. | Name/address of the store: [270 Atlantic ave Boston Harbor Garage] Item description: [parking]

    CLOSED #101005411295

    Case Resolved. The time was correct on the way in and out a copy of the tickets are attached to the complaint.

  • Scanning Overcharge

    270 Atlantic Ave, Boston, Ma, 02110

    CLOSED #101005411291

    Duplicate of Existing Case.

  • Scanning Overcharge

    134 Bunker Hill St, Charlestown, Ma, 02129

    Market is buying beans from store nearby and reselling for a greater price to lower income individuals. | Name/address of the store: [United National Market, 134 Bunker Hill St, Charlsetown, MA 02129] Item description: [Beans] Price offered: [1.99] Price charged: [5.99]

    CLOSED #101005406077

    Case Resolved. The beans were ringing up 2.99. We scanned bagged beans we couldn't find anything priced 1.99. We spoke to the owner and explained that they should only purchase food to sell to the public at wholesale stores. We are sending a complaint to the Health Depepartment to follow up on that part.

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  • Scanning Overcharge (Remove)