Reports 3,125,784

Every week for over 2 months my husband (as well as our neighbors) and I have been woken up by Republic Services collecting trash outside of Zesto’s Pizzeria at 3:30-3:45 in the morning. We have slept with noise machines, noise cancelling headphones, etc. and it still wakes us up every week in the middle of the night. While the city can't dictate the hours (M.G.L. c. 111, § 31A) of when garbage pick-up occurs for commercial businesses, they are in charge of the noise violations and can request that the pickup is done quietly. These trucks have clearly exceeded the noise limitations every week based on my readings of over 75 decibels when it’s supposed to be under 50 decibels from 11PM to 7AM (according to Boston Municipal Code 16-26.1). Please address this issue, it’s not right.

lights still dim at 113 Charlame Street and 97 S. Charlame street. The lights are extremely dim as if they are going out. Please correct this.

Urgent follow-up to 311 Case #101006746496. One week ago, I observed a live rat cross from the rear patio of the active construction site at 27 Hancock through a visible opening beneath the property-line barrier into the adjoining property. The original case was closed as “Resolved” on Thursday, although the closure note itself states: “I will reach out to the contact person to gain access to the back patio area.” I was never contacted, and the rear patio/access point therefore was not inspected. I immediately called 311, explained that I could provide direct access through my adjoining patio, and was told another visit would be requested for the following day and that I should expect a phone call. Neither occurred. The specific access point remains visibly open and unaddressed today, one full week after the rat sighting. Fenway Forward and J.L. Dunn were notified of the sighting and provided photographs identifying the exact opening. Construction and rear-façade work are ongoing. Fenway Forward has advised that it is awaiting the City inspection and will respond to any additional recommendations, making prompt City review especially important. Please arrange an urgent Environmental Sanitation/Rodent Control inspection of the rear of 27 Hancock and the identified access point. I can provide direct access through my shared egress and show the inspector the exact location.