Reports 3,150,524

Spilled trash not cleaned up

Did not pick up trash

Vehicle blocking a bike lane. Full report: https://loudbicycle.com/bb/report/6hb Submitted via Bike Bureau, one-tap bike lane reports.

We live at 14 Lourdes Ave in Jamaica Plain. Since mid-August we have been reporting signs of mouse infestation to Keith Harrington and Dunia De Leon of Brook Property Management. They have been consistently non-responsive, often requiring multiple follow-up emails before they do anything. Recently a mouse climbed in bed with my sleeping toddler (I have this on video from our baby monitor and can provide if requested). It took over a week for them to treat the unit after we had to send multiple follow-ups. We continue to see ongoing signs of new mouse droppings and mouse sightings in our home. This week they showed us an invoice saying pest control came on Wednesday to treat the unit. People worked from home in units 2 & 3 for the entirety of Wednesday and there was no servicing done. This is not the first time they have told us pest control was coming then no one showed up and did not come until I asked multiple times why no one had been there. I am unsure if those other times also have proof of invoices for services that were not provided like this one did. If we are continuing to pay for services that are not provided that is fraud. Regardless, they are not meeting their obligations to maintain a pest free apartment.

Trash out wrong time Gloucester at alley 431 NW corner.

Trash out wrong time Gloucester at alley 428 NW corner.

Trash not picked up, but neighbors was

Dog parking. I live at 87 Saint Stephen St. and the dog in apartment 21 is constantly barking, especially when the owners aren’t home. They’ll leave the dog at a home for hours and hours alone and it barks, throws itself against the door, scratches the door and doesn’t go quiet until they finally get home. Extremely disturbing and annoying. I’ve asked the landlord to do something about it. I don’t know what has been resolved. I’ve complained twice this week alone. I have the emails about it the times that I sent the emails that I’ve complained about it multiple times throughout the year. I just want peace and quiet in my apartment.